To guarantee your protection we offer 30-days money back guarantee, with details explained below:
- For Migration Tools: If the tool does not work for your case by following our setup instructions, or it does not live up to what has been advertised, we will refund with full amount within 30 days. The following cases are not eligible for refund:
- You did not follow our Installation/User Guide which cause the tool fails to work.
- You have no clear evidence that the tool fails to work.
- You want extra features/functionalities which the tool does not have.
- Your source store has been configured to prevent the connector to work.
- Your target store has been tweaked or installed with custom modules which prevent the migration module to work properly.
Instead, we provide support to resolve all such situations, please just feel free Contact Us
- For Migration Services: We always assure that when you purchase our Assistant Service / All-In-One Migration Service / CSV Data Migration / DB Dump Migration / Customization Service, we will cover all steps of setting up a product and eliminate all problems that may occur in the process of installation. As the fee is paid for the amount of time that we spend on serving you, it cannot be refunded.
- For Migration Plugins: SEO plugins, Password Plugins and Custom Plugins. These plugins are customised to fit each migration case, therefore they can not be refunded once have been created.
To request a refund please Submit A Request containing your Order ID.